Resources & Support

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions about our business. Just start by following one of the links below.

1. What is a "Graphics Fee"?
2. How is the Graphics Fee estimated?
3. How long will it take to complete my order?
4. What is a "Proof"?
5. Why do I need to look at a proof ?
6. If I provide the artwork is proofing still neccessary?
7. What are the comparative advantages of digital versus offset printing?
8. How do I get an estimate from you?
9. What kind of work does your store do?

1. What is a "Graphics Fee"?
   Our team of designers keep track of the time they spend on any job. Whether they are opening and printing your files or creating a new look for your company stationery this time is valuable. The time-value is reflected in our Graphic Design Fee sited on the invoice.
   
   
2. How is the Graphics Fee estimated?
   An estimate will reflect the time we believe will be spent on a project and the related fee. We will advise you of any changes during the coarse of production. Please understand, it can be very difficult to know what is required before getting envolved.
   
   
3. How long will it take to complete my order?
   Every job requires a customized production schedule. Let us know when you need your job completed and we will do everything possible to make it happen.
   
   
4. What is a "Proof"?
   A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. A proof can be sent by email or fax to your office. If color is critical we suggest viewing a digital output in our shop.
   
   
5. Why do I need to look at a proof ?
   Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed.
   
   
6. If I provide the artwork is proofing still neccessary?
   A proof will be provided in every case. Our policy is to never print without customer approval.
   
   
7. What are the comparative advantages of digital versus offset printing?
   The advantages of our digital printers are best realized on runs of 1000 or less and where a fast turnaround is needed. On longer runs it may be more cost effective to offset print.
   
   
8. How do I get an estimate from you?
   Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
   
   
9. What kind of work does your store do?
   Copy Services - Our high-speed duplicators can produce copies efficiently and economically whether you provide hard copy or bring in digital files on disk. Our state of the art production duplicating equipment allow us to deliver work quickly and efficiently.
   
   Printing Services - From one-color to full-color printing, our store has the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.
   
   Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, and just about any other bindery process you could ever need.
   
   Design Services - We utilize the latest design technology available in order to offer a full range of design services. If you need a brochure produced, we can work from your camera ready copy, use the files you provide on disk, or design your brochure from scratch.